Genesys Engage on-premises

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  • 1.  Genesys Learning

    Posted 03-12-2021 08:32
    Hi Team,

    I am new in Genesys however having experience on Cisco contact center.
    Could you guys  guide me from where I should start and post some useful links for learning like System Architecture, Implementation and System Administration.

    Thank you
    Anil
    #ArchitectureandDesign
    #Implementation
    #PlatformAdministration
    #Reporting/Analytics
    #SystemAdministration
    #Telephony

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    Anil Sharma
    Wipro Limited
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  • 2.  RE: Genesys Learning

    Posted 03-15-2021 12:58
    Hello Anil.
    for Genesys Engage on Premise System Architecture, Implementation and System Administration, I recommend starting with the "Framework Routing & Reporting" courses.
    Here the link with the course description and dates   https://beyond.genesys.com/explore/subscription/genesys-engage-learning-subscription

    Best regards, Reinhard Beck
    Education Consultant, Genesys Beyond



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    Reinhard Beck
    Genesys - Employees
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    Original Message


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