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GWFM Agent Adherence Realtime Display

  • 1.  GWFM Agent Adherence Realtime Display

    Posted 04-13-2021 12:45
    We just implemented Genesys Workforce Management as a replacement for Verint.  An item that was missed in requirements by our business was the display of agent schedule adherence on their own desktops.  Has anyone else tackled this issue?

    TIA
    #Omni-ChannelDesktop/UserInterface
    #Reporting/Analytics
    #Routing(ACD/IVR)

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    Ross King
    Zions Bancorporation, N.A.
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