Genesys Engage on-premises

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  • 1.  Pulse Advanced Alert - EMAIL

    Posted 07-06-2020 18:30

    Hello Guys,

    We've configured advanced alerting capabilities in order to send notifications by email to our customers.

    I've checked several documentation into the site, but I couldn't find examples about advanced metrics. For example, I made a test for:

    Result = (Current_Agents_Logged_In == 0); , so when all agent are disconnected after 10 seconds I receive an email, but our customer are requesting more complex metrics, so I tried to configure the following alarms:

    Current_Status = NotReadyForNextCall then send an email. I tried this for several ways:

    Current_Status == "NotReadyForNextCall";
    (G.GetReasonCodes(Data.Current_Status.Value) == "NotReadyForNextCall";

    I've also try to send an email when Reason get the value "N/A", but i couldn't.

    Is there any documentation with more information or examples about how to create alerts for this kind of metrics?

    I just have used these examples, because i tried to create simplified alerts, but i couldn't. It is possible to generate this kind of alerts? Can some one guide me about how to proceed?

    I appreciate your assistance.



    Sebastian Valenzuela
    CrossNet S.A.

  • 2.  RE: Pulse Advanced Alert - EMAIL

    Posted 07-07-2020 10:30
    apology I don't have answer for you question, but our customer is also interested in email alerts. where did you configure this?

    Clayton Curtis
    Enova Financial

  • 3.  RE: Pulse Advanced Alert - EMAIL

    Posted 07-07-2020 12:23
    For Genesys Pulse 9.0, configure AlertProcessor to send advanced alert emails.

    Olena Chapovska
    Genesys - Employees

  • 4.  RE: Pulse Advanced Alert - EMAIL

    Posted 07-07-2020 16:11
    Here is the documentation.


    Sebastian Valenzuela
    CrossNet S.A.

  • 5.  RE: Pulse Advanced Alert - EMAIL

    Posted 04-18-2024 14:03
    Edited by Aruna Devi Gyanmotay 04-18-2024 14:30

    Aruna Devi Gyanmotay
    The Capital Group Companies, Inc.

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