Hello Guys,

We've configured advanced alerting capabilities in order to send notifications by email to our customers.

I've checked several documentation into the site, but I couldn't find examples about advanced metrics. For example, I made a test for:

Result = (Current_Agents_Logged_In == 0); , so when all agent are disconnected after 10 seconds I receive an email, but our customer are requesting more complex metrics, so I tried to configure the following alarms:

Current_Status = NotReadyForNextCall then send an email. I tried this for several ways:

Current_Status == "NotReadyForNextCall";
or
(G.GetReasonCodes(Data.Current_Status.Value) == "NotReadyForNextCall";

I've also try to send an email when Reason get the value "N/A", but i couldn't.

Is there any documentation with more information or examples about how to create alerts for this kind of metrics?

I just have used these examples, because i tried to create simplified alerts, but i couldn't. It is possible to generate this kind of alerts? Can some one guide me about how to proceed?

I appreciate your assistance.

Best,
Sebastián.

Hello Guys,

We've configured advanced alerting capabilities in order to send notifications by email to our customers.

I've checked several documentation into the site, but I couldn't find examples about advanced metrics. For example, I made a test for:

Result = (Current_Agents_Logged_In == 0); , so when all agent are disconnected after 10 seconds I receive an email, but our customer are requesting more complex metrics, so I tried to configure the following alarms:

Current_Status = NotReadyForNextCall then send an email. I tried this for several ways:

Current_Status == "NotReadyForNextCall";
or
(G.GetReasonCodes(Data.Current_Status.Value) == "NotReadyForNextCall";

I've also try to send an email when Reason get the value "N/A", but i couldn't.

Is there any documentation with more information or examples about how to create alerts for this kind of metrics?

I just have used these examples, because i tried to create simplified alerts, but i couldn't. It is possible to generate this kind of alerts? Can some one guide me about how to proceed?

I appreciate your assistance.

Best,
Sebastián.

Hello Guys,

We've configured advanced alerting capabilities in order to send notifications by email to our customers.

I've checked several documentation into the site, but I couldn't find examples about advanced metrics. For example, I made a test for:

Result = (Current_Agents_Logged_In == 0); , so when all agent are disconnected after 10 seconds I receive an email, but our customer are requesting more complex metrics, so I tried to configure the following alarms:

Current_Status = NotReadyForNextCall then send an email. I tried this for several ways:

Current_Status == "NotReadyForNextCall";
or
(G.GetReasonCodes(Data.Current_Status.Value) == "NotReadyForNextCall";

I've also try to send an email when Reason get the value "N/A", but i couldn't.

Is there any documentation with more information or examples about how to create alerts for this kind of metrics?

I just have used these examples, because i tried to create simplified alerts, but i couldn't. It is possible to generate this kind of alerts? Can some one guide me about how to proceed?

I appreciate your assistance.

Best,
Sebastián.

Hello Guys,

We've configured advanced alerting capabilities in order to send notifications by email to our customers.

I've checked several documentation into the site, but I couldn't find examples about advanced metrics. For example, I made a test for:

Result = (Current_Agents_Logged_In == 0); , so when all agent are disconnected after 10 seconds I receive an email, but our customer are requesting more complex metrics, so I tried to configure the following alarms:

Current_Status = NotReadyForNextCall then send an email. I tried this for several ways:

Current_Status == "NotReadyForNextCall";
or
(G.GetReasonCodes(Data.Current_Status.Value) == "NotReadyForNextCall";

I've also try to send an email when Reason get the value "N/A", but i couldn't.

Is there any documentation with more information or examples about how to create alerts for this kind of metrics?

I just have used these examples, because i tried to create simplified alerts, but i couldn't. It is possible to generate this kind of alerts? Can some one guide me about how to proceed?

I appreciate your assistance.

Best,
Sebastián.

#ArchitectureandDesign
#Implementation
#Reporting/Analytics

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Sebastian Valenzuela
CrossNet S.A.
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