Genesys Engage on-premises

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Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

  • 1.  Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

    Posted 05-17-2022 08:38
    Hi,

    Q: Is there any possibility to add new custom fields e.g Creation date, Gender while creating a person using CME, GAX, or GAdmin?
    Q: Is there any possibility to view these custom fields created using (CME, GAX, or GAdmin) in Speechminer and QM Evaluation Sessions.


    Regards,
    Asim Shah
    #GenesysEngageDev
    #Implementation
    #PlatformAdministration
    #SystemAdministration

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    Asim Shah
    C Square Consulting PVT Ltd
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  • 2.  RE: Agent Date of Joining (Person Creation) and Gender can be added both in CME and Speechminer

    GENESYS
    Posted 06-07-2022 09:18
    Hi Asim, thank you for reaching out.  We do not have the Agent Date of Joining, Gender field currently available.
    We recommend that you submit your product feature/functionality request in the Multicloud CX Ideas Lab mentioning the use case you are trying to address.
    Thank you,

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    Ginger Alford
    Program Manager, Product Strategy & Operations
    Genesys - Employee
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