Genesys Multicloud CX on-premises (formerly Engage on-premises)

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Chatbot idle timeout config and Bot image

  • 1.  Chatbot idle timeout config and Bot image

    Posted 06-21-2021 13:52
    Hi All,

    I am looking for a direction on following questions and hoping some one else may already know the answer. Thanks in advance.

    Platform: Genesys Engage - OnPrem

    - How to change default Bot SVG image to another one?

    - Where do you set Bot default idle timeout value?

    Thanks!
    #DigitalChannels
    #Self-Service

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    Ameet Kumar
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  • 2.  RE: Chatbot idle timeout config and Bot image

    Posted 07-07-2021 08:27
    Hi Ameet,

    For the first point, this will need you to customize Genesys chat widget HTML/JS for chatbot messages.

    For the second point, have you checked botgateway server options and chat server options?


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    Mostafa Awad
    IST Integration Services And Technologies Co.
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