Hello Ashish.
I don't think you can control the agent end using a composer application. For such kind of load test, you should use PUMPCX (
https://pump.cx/) or a similar type of third party solution. You can venture on Genesys platform sdk and write a simple utility to handle the agent side of things but you will spend a lot of time to develop such think. Review the link I mentioned and let us know if that what you are looking for.
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Amauri De Oliveira
NTT Australia Pty Ltd.
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Original Message:
Sent: 08-13-2020 05:28
From: Ashish Sinha
Subject: Stress Testing
Hi All,
We have one requirement of Stress Testing Workflow in Composer where we need :
- Put calls on hold
- Virtual Agent picking the calls automatically
We have to put thousands of calls on hold and with Virtual Agent at the same time to achieve stress testing flow.
Can anyone suggest the logic and implementation for the same ?
#Routing #Composer
#Routing(ACD/IVR)
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Ashish Sinha
Infosys Limited
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