Genesys Engage on-premises

 View Only

Discussion Thread View

  • 1.  Speechminer - Extend User Session

    Posted 04-27-2020 14:39
    Hello,

    Is there any way to extend user's time session in Speechminer?

    One of ours customers said that his session ends too early.

    I've checked role options, but I couldn't find anything. 

    Thank you.
    #PlatformAdministration
    #SystemAdministration

    ------------------------------
    Sebastian Valenzuela
    CrossNet S.A.
    ------------------------------


  • 2.  RE: Speechminer - Extend User Session

    Posted 04-28-2020 03:17
    Hi Sebastian

    This timeout can be found in the web.config file under section - authentication mode="Forms" ...... timeout=

    Shafiq


    ------------------------------
    Shafiq Lagardien
    Anana Limited
    ------------------------------

    Original Message


  • 3.  RE: Speechminer - Extend User Session

    Posted 04-28-2020 04:11
    Hi! There are several solutions how to do that. Frankly speaking I don't know exactly which of them worked (I just sent all of them to support team) but one definitely did =) 


    I didn't dig to details - as I understood it's all about configuring IIS.

    ------------------------------
    Urvantsev Igor
    Citilink
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources