Genesys Engage on-premises

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  • 1.  WDE 8.5 - chat channel

    Posted 03-03-2020 09:52
    Hi to all,
    I have a doubt about WDE 8.5 and chat sessions.
    We work with Facebook chat sessions very well.
    Now we could add a new channel with basic "chat" type (like SMS channel).
    Do you have experience using both types of chat?
    Does WDE 8.5 handle the two chat types without conflicts or issues?

    Thank you in advance.
    Best regards
    #Implementation

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    Sergio
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