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Genesys - Google Dialogflow integration

  • 1.  Genesys - Google Dialogflow integration

    Posted 04-07-2020 12:38
    Hi All,

    I have GIA integration with Google Dialog flow. I tested and Intents are working fine.
    However I have issue in playing the final response to caller which I Have created in Dialogflow.

    The final response I get from Google is under variable "NLTextResponse". The Genesys release notes says  that 

    "The default Text Responses from Google Dialogflow can now be accessed
    using the NLTextResponse variable. (SPCHSTRM-2744) "


    I am not sure how to access  text in this variable and in which block i have to do that , so I can play it back to caller.
    has anyone come across same issue?  

    Appreciate your help in same.

    #Integrations
    #Self-Service

    ------------------------------
    Sonal Garg
    Vodafone D2 GmbH
    ------------------------------


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