So are you trying to determine if there is a latency between the time that GMS receives the REST request to create a chat session and when Chat Server creates that session? That should be almost instantaneous. I don't know if there is a way to track except to look though log files and compare timestamps between when GMS gets the request and when that session shows up in the Chat Server logs.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 10-27-2020 04:40
From: Jose Mari Pulmano
Subject: How to measure/monitor GMS metrics
Hello,
Thank you in advance for the information.
Just want to know if there is a way to monitor/measure GMS metrics on Chat API V2. Our customer is trying to monitor how long the GMS is taking to create a Chat session.
Thanks for the inputs!
#DigitalChannels
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Jose Mari Pulmano
Genesys - Employees
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