Genesys Engage on-premises

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  • 1.  API to Read/Write Operational Parameters

    Posted 02-23-2020 04:52
    Hi 

    Is there an API / Web Service which can be used to read or write operational parameters?

    At present operational parameter configured using GAX is being read in Composer voice application App_OPM. A third party system is required to update the value of this pre-configured operational parameter so that the audit trail for the changes are also logged as can be seen in GAX.

    An alternative would be to create a custom table in database and change logic in IVR to read values from this table rather than App_OPM; a third party system would then use this custom table. 

    I would like to know if update to value of opratioal parameter can be done using any of the existing APIs and the solution can be built around Genesys rather going towards a custom approach

    #Integrations

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    Khurram Aslam
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  • 2.  RE: API to Read/Write Operational Parameters

    Posted 02-23-2020 17:19
    You could utilise the Private APIs used by GAX, just examine the API calls via developer console in your browser.  Not, pretty sure this is completely unsupported, even though the GAX developer manual references one of the private APIs here.

    Ot you could use Web Service and Applications API to directly manipulate a Transaction List object (but then they'll fall out of sync with GAX DB).

    Or you can use a custom source if required (either the third party system writing to custom DB, or having your Routing Application querying the third party system directly via API)

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    Jason McLennan
    Commonwealth Bank of Australia
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