When you route interactions to an agent in URS, router typically targets either the agent or the place. In either case, that ultimately has to resolve to the single voice DN that the agent is currently logged into. It sounds like you are letting your agents enter into WWE the phone number that they are using for the WWE session, so when you do that GWS has to remove any previous DN and Agent Login information for the place and establish the newly entered phone number as the DN (and agent login). This let's router know that to reach this agent it has to use the newly entered DN.
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Jim Crespino
Senior Director, Developer Evangelism
Genesys
https://developer.genesys.com------------------------------
Original Message:
Sent: 01-23-2020 12:37
From: Prem Singh Parihar
Subject: GWS Anoumous bhehaviour
Hi Team,
Why GWS is removing DN from place and agent login from agent configuration while entering a new public number by WWE UI.
/api/v2/me/devices/xxxxxxxxx c.g.c.v.g.c.t.d.RemoveCmeDnFromPlaceTaskV2..
Its bug or sync issue..
With Regards,
Prem Singh
#SystemAdministration
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prem
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