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Genesys Customer Care is pleased to announce that Workbench 9.1.100.00 has been released and is available for download.
To access and download Workbench 9.1.100.00, please login to 'My Support', navigate to your 'Dashboard', select 'Apps & Tools' and click the 'Workbench' tile.
Genesys Workbench 9.1.100.00 adds back-end Elasticsearch and ZooKeeper authentication.
Workbench 9.1 Key Features:
Workbench Release Notes: https://docs.genesys.com/Documentation/ST/current/RNs/WorkbenchServer
Workbench Deployment and User Guide: https://docs.genesys.com/Documentation/ST/current/WorkbenchUG/Welcome
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.