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Is it visible for the agent?
The short answer is no – there is no specific indicator for SRS to let the agent know the screen is being recorded. But the agent might see an indicator that the voice call is being recorded. If the agent's workstation has SRS installed and the voice call is being recorded, the screen recording will typically start, stop, pause, and resume in tandem with the voice recording. But this would also depend on how the options for the site have been configured, as not all voice call recordings will necessarily trigger screen recording.
What option or value do I have to use or which options are available to use?
Please refer to the following page for details about the advanced configuration options available for SRS:https://docs.genesys.com/Documentation/CR/latest/Solution/SRC-Adv
This page contains reference tables listing the parameters that can be configured for SRS either locally or in GAX (including recordingWhen). These can be used to define the various conditions that will trigger screen recording.
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