I am trying to get around an issue with the WDE not updating the LCA_EmpID_email. I want to assign the value of attr_itx_assigned_to to a variable so I can do a UCS update in composer that updates the UCS. The reason that I need the LCA_EmpID_email is for QA rejected emails. I need to make sure that it goes back to the last agent that handled the email. 

Thanks for any suggestions you can provide.
#Unsure/Other

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Jodie Akins
Cothern Computer Systems Inc
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We route rejected QAReview emails based on:"varEmployeeUN = getuData('OriginalAgentUserName', system.InteractionID);"
Or you can use OriginalAgentUserId as well.

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Rutger Bockholts
VidaXL
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Original Message:
Sent: 07-16-2019 16:26
From: Jodie Akins
Subject: Attaching interation data in a composer workflow

I am trying to get around an issue with the WDE not updating the LCA_EmpID_email. I want to assign the value of attr_itx_assigned_to to a variable so I can do a UCS update in composer that updates the UCS. The reason that I need the LCA_EmpID_email is for QA rejected emails. I need to make sure that it goes back to the last agent that handled the email.

Thanks for any suggestions you can provide.
#Unsure/Other

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Jodie Akins
Cothern Computer Systems Inc
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