Genesys Engage on-premises

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  • 1.  Not able to Accept Chat in WDE

    Posted 12-18-2019 01:28
    Hi All,

    I have a problem in Accepting a chat in WDE.  When the Accept / Reject window appears, nothing happens when you click Accept.

    I see the below error in the logs. Has anyone see this error? Any help?

    19-12-17 22:03:26.857 [ 4] ERROR teractionChatCommand - InteractionChatAcceptCommand Accept, Exception [InteractionChat: Id000/00003aEYJ4TY000Y]
    System.UriFormatException: Invalid URI: The hostname could not be parsed.
    at System.Uri.CreateThis(String uri, Boolean dontEscape, UriKind uriKind)
    at System.Uri..ctor(String uriString)

    Chat Server is present in the connects tab of WDE. Chat Server details are also present in the WDE logs.

    The Chat Server application name is present in the EventInvite details but not the hostname and port no.
    #DigitalChannels
    #Omni-ChannelDesktop/UserInterface

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    Rajesh Singh

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  • 2.  RE: Not able to Accept Chat in WDE

    Posted 01-29-2020 20:34
    Post your IXN and ChatServer logs

    ------------------------------
    Jorge Cornejo
    VS Telecom LTDA.
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    Original Message


  • 3.  RE: Not able to Accept Chat in WDE

    Posted 01-30-2020 18:13
    Hi Jorge,

    I was able to resolve this. 
    Interaction Server was not able to send the Chat Server host and port details in the EventInvite which caused WDE to throw this exception.

    Regards
    Rajesh

    ------------------------------
    Rajesh Singh
    Infosys Limited
    ------------------------------

    Original Message


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