Genesys Engage on-premises

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  • 1.  Genesys send bye message after RTP (CN)

    Posted 09-06-2021 18:35
      |   view attached
    Hello my friends,

    We are facing the issue as the screenshot of the sip voip call.

    RTP (CN)

    #SIP/VolP
    #Telephony

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    John Duong Phan,
    Genesys Administrator at CMC
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  • 2.  RE: Genesys send bye message after RTP (CN)

    Posted 09-07-2021 07:53

    Hi @Duong Phan,

    ¿Can you share the detailed view of INVITE and ACK SDP message?
    ¿Also share a little more info? ¿Is it a new deploy? ¿which is each endpoint (rm, sipserver,mcp,agent,recorder, etc)? ¿call flow?¿it happen always? ¿new carrier or old one? etc, etc.

    As far I known, on SIP signaling, CN could be "Comfort Noise", could be an endpoint set to make use of it. More info:

    https://tools.ietf.org/tools/rfcmarkup/rfcmarkup.cgi?rfc=3389

    https://docs.genesys.com/Documentation/Options/Current/GVP/GVP_MCP-mpc

    https://docs.genesys.com/Special:Repository/Genesys400SeriesIPPhone228Administrators.pdf?id=76090a5b-1bb6-4bea-b798-47b1b739ae8e&page=Documentation%2FGPH

    Try to revise the messaging in the INVITE and ACK SDP signals to check what were the endpoint negotiate between them.
    Perhaps, it could help you.




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    Saugort Garcia
    Interacciones Inteligentes S.A.
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