Genesys Licensing is always best discussed with your Account Manager from my experience.
When I've previously enquired we were looking simply to use Web Services and Applications as an API layer for provisioning tasks and were entitled to do so as we are licensed for the PSDK. Building a customer agent desktop is licensed differently.
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Jason Mclennan
Commonwealth Bank of Australia
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Original Message:
Sent: 05-21-2019 10:22
From: Juan Antonio Ortega
Subject: GWS licensing
Hi everybody.
Can anybody tell me what licenses are needed to use Genesys Web Services (REST API)?
Only ISDK_FACTORY & ISDK_QUEUE?
TIA,
Juan
#Implementation
#Integrations
#Telephony
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Juan Antonio Ortega
Datapoint Iberica S.A.
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