Hello Ganesh, In GAX, you must follow the path indicated in the image, within the Agentlogin you must create the Section "TServer" and configure the Agent Greeting there (path of the file, in my case "FolderMCP / audio name; repeat = 1", Example: "AgentGreeting / algonzalez; repeat = 1"). The audio you want to play must be found inside the installation folder of your client's MCP.
Regards
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Jose Valdivia
CrossNet S.A.
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Original Message:
Sent: 10-27-2020 05:55
From: Ganesh S
Subject: Agent Greeting
Hi Team,
Can anyone guide me how to configure Agent greeting(Whisper) in GAX?
Regards
Ganesh
#Routing(ACD/IVR)
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Ganesh S
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