Sowmya,
The problem is that you're not using a terminator digit to tell the system the difference between a 6 and 7 digit entry. If someone's entering 6 digits, then immediately trying to navigate a menu, the IVR can't tell the difference because to it, it's a valid 7 digit entry. You'd have to tell someone to enter their 6 to 7 digit account number, followed by the pound sign, and then once you get those digits, you'd know the entry was complete.
-Ivan
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Ivan Ullmann
Eventus Solutions Group
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Original Message:
Sent: 12-12-2019 15:15
From: Sowmya Vittalrao
Subject: IRD Passing extra digit as next menu option
thank you both for your reply, I am using IRD and tried using "Clear Digits", "Plying Silence" and allowing max digits to 7 and min to 6. Still its taking extra digits.
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Thanks,
Sowmya
Original Message:
Sent: 12-11-2019 17:27
From: Sowmya Vittalrao
Subject: IRD Passing extra digit as next menu option
Hello,
I have an issue as below and any help is greatly appreciated, thanks
Issue: "Extra digit passing as the next menu option" in IVR when the user enters the account number with an extra digit (User enters either 6 or 7 digit as the account number)
#Routing(ACD/IVR)
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Thanks,
Sowmya
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