Hello Janakiram,
Genesys workaround is a 250ms silence prompt. I Don't know if the 20ms difference can fix your issue.
On a former project, I used to deal with the problem inserting a non-interruptable prompt between 2 interruptible
PlayAnnouncementAndDigits
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Charles-Henri Vannimenus
CERITEK
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Original Message:
Sent: 09-25-2019 15:17
From: Janakiram Jinkala
Subject: Clear CED[]
Hi - we use PlayAnnouncementAndDigits to play a prompt and collect digits from routing strategy. When a customer enters more digits than max digit limit, the extra digits considered as CED for next prompt. I have tried executing a 230ms silence prompt after playannouncementAndDigits prior to next prompt. It does not help. Tried ExtensionUpdate function with CED[] null and does not help either. Would like to know how do we clear CED value before executing next prompt to collect user input.
Thanks
#SIP/VolP
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Janakiram
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