Genesys Engage on-premises

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  • 1.  Clear CED[]

    Posted 09-25-2019 15:18
    Hi - we use PlayAnnouncementAndDigits to play a prompt and collect digits from routing strategy. When a customer enters more digits than max digit  limit, the extra digits considered as CED for next prompt.  I have tried executing a 230ms silence prompt after playannouncementAndDigits prior to next prompt. It does not help. Tried ExtensionUpdate function with CED[] null and does not help either. Would like to know how do we  clear CED value before executing next prompt to collect user input. 

    Thanks
    #SIP/VolP

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    Janakiram

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  • 2.  RE: Clear CED[]

    Posted 10-02-2019 04:18
    Hello Janakiram,

    Genesys workaround is a 250ms silence prompt. I Don't know if the 20ms difference can fix your issue.
    On a former project, I used to deal with the problem inserting a non-interruptable prompt between 2 interruptible PlayAnnouncementAndDigits


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    Charles-Henri Vannimenus
    CERITEK
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  • 3.  RE: Clear CED[]

    Posted 10-03-2019 06:39
    You need to set the property Clear Buffer to true. 
    https://docs.genesys.com/Documentation/Composer/8.1.5/Help/InputBlock

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    Jorge Cornejo
    VS Telecom LTDA.
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