Genesys Engage on-premises

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  • 1.  Resource Transactions

    Posted 10-29-2020 20:26
    Hi all, 

    Forgive the question, relatively new to Engage platform. 

    I have a client who has not kept on top of their call flows. 

    Is there an easy way to confirm if a transaction is still live? 

    Let me know if you need more info. 

    Thanks in advance for any help. 

    #Routing(ACD/IVR)
    #Telephony

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    Terry

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