Genesys Engage on-premises

 View Only

Discussion Thread View
  • 1.  Not able to safe Business Process in IRD

    Posted 03-26-2021 11:15
    hi all,
    i am trying to create a business process for Push Preview but am not able to safe it, getting the below error

    Error: Incomplete data, or the specified information is not within the allowable range. while adding Business Process

    any suggestions?
    #Routing(ACD/IVR)

    ------------------------------
    Reginald Sheraton
    ------------------------------


  • 2.  RE: Not able to safe Business Process in IRD
    Best Answer

    Posted 03-27-2021 12:30
    Hi Reginald,

    Check confserv version and this option: 'skip-annex-validation' ( that was added in 8.5.101.21.) and perhaps check IRD version. In the ver. 8.1.400.39 IRD this correction was introduced:
    'The Import and Export procedures of Business Processes are now executed successfully irrespective of the value of the skip-annex-validation option specified in the Configuration Database'

    Regards



    ------------------------------
    Piotr Gordon
    InfinIT.cx GmbH
    ------------------------------



  • 3.  RE: Not able to safe Business Process in IRD

    Posted 03-29-2021 02:03
    Thanks for this, issue resolved

    ------------------------------
    Reginald Sheraton
    ------------------------------



Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources