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  • 1.  Pulse 9.0 Alerts Query

    Posted 10-17-2019 16:22
    Hi Everyone,

    We have recently migrated from CCPulse to Pulse 9.0. CCPulse had option to setup thresholds and color coding based on the objects whereas Pulse provides to do alerting based on statistics.

    Is there a way we can setup Pulse alerts based on the Objects as well? TYA

    Regards
    Kamal Goswami
    #Implementation
    #PlatformAdministration
    #SystemAdministration

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    Kamal Goswami
    Emirates Airline
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  • 2.  RE: Pulse 9.0 Alerts Query

    Posted 10-18-2019 06:16
    Edited by Mohammed Adel 10-18-2019 06:16
      |   view attached
    Certainly, it will not be effective like CCPulse but it works. check attached

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    Mohammed Adel
    IST Networks - Saudi Arabia
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    Attachment(s)



  • 3.  RE: Pulse 9.0 Alerts Query

    Posted 10-18-2019 11:26
    Edited by Kamal Goswami 10-18-2019 14:32
    Hi Moahmmed,

    Thanks for the response. I looked at the document and it also shows alerts based on Statistics and not really the objects.

    At page number 6, Alert section says add alert for statistics, is there an option to set for Objects? For example, QG1- service level alert at 90 and QG2- Service level alert at 85 within the same widget.





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