Genesys Engage on-premises

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  • 1.  Composer/Eclipse installation fails..

    Posted 04-13-2021 18:35
    Hi everyone,

    I am trying to upgrade Composer/Eclipse to the latest supported level :

    Composer 8.1.560.15  (bundled with Tomcat version 9.0.36)
    Eclipse Photon (4.8)

    After successful installation of Composer/Tomcat and Eclipse, as a final step trying to load software into Eclipse fails.
    I was following deployment guide steps for off-line installation since my server is NOT to connected internet.

    Loading ""  with the selected options Composer common, Composer Route, Composer Voice fails with the following error:

    Cannot complete the install because one or more required items could not be found.
    Software being installed: Composer Route (
    Missing requirement: Composer Route ( requires 'org.eclipse.equinox.p2.iu; 0.0.0' but it could not be found

    Does anyone experienced the same issue? any workaround or suggestions?

    Thanks in advance.


    Senih Demren
    Insurance Corporation of British Co

  • 2.  RE: Composer/Eclipse installation fails..

    GCAP Member
    Posted 04-14-2021 02:21
    Have you installed the GMF Tooling plugin?
    Installing Composer as an Eclipse Plugin (

    Jason McLennan
    Commonwealth Bank of Australia

  • 3.  RE: Composer/Eclipse installation fails..

    Posted 04-19-2021 19:05
    Hi Jason,

    Not yet, here is what I get from Genesys regarding offline installation:

    No direct option for offline install.
    Option provided by Genesys;
    Install packages on a host with internet access.
    Copy the eclipse folder to the offline server.

    I assume it will be installed thru online process, will try and share my experience later this week.


    Senih Demren
    Insurance Corporation of British Co

  • 4.  RE: Composer/Eclipse installation fails..

    Posted 06-02-2021 12:56
    Well, finally this is how I get it work:

    • Install Composer/Tomcat first, then Eclipse on a computer with FULL internet access (make sure no firewall, web filtering etc..) 
    • Use same install directory structure between Internet accessed computer and the target one.
    • Zip the entire Eclipse install directory (windows zip does not work, giving long directory/file name errors but 7Zip works.)
    • copy and unzip Eclipse install on the target computer with no internet access where Composer/Tomcat is already installed.
    • start Composer/Tomcat service then start Eclipse.
    • In Eclipse login to configuration server first then load and validate projects/call flows. 

    Good luck!

    Senih Demren
    Insurance Corporation of British Co

  • 5.  RE: Composer/Eclipse installation fails..

    Posted 06-03-2021 10:59
    Edited by Tony Morrow 06-03-2021 11:01

    I actually have to modify Eclipse's ini file so Eclipse can connect through our proxy.  And I have to add my proxy userid/pwd in Eclipse's network settings.



    More details can be found here:
    Disabling Apache Httpclient45 - Eclipsepedia

    It's a mess, and shouldn't be this difficult.

    Tony Morrow

  • 6.  RE: Composer/Eclipse installation fails..

    Posted 06-03-2021 12:18
    Well, glad you had an easier way to get it installed.  The method (workaround) I used is the official reply/recommendation from Genesys to my support ticket... And yes, I totally agree its such a mess..

    Senih Demren
    Insurance Corporation of British Co