Genesys Engage on-premises

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  • 1.  IP Blacklisting in WWE

    Posted 11-26-2020 10:22
    Hello,

    Hope you all are safe!

    I had a question related to Genesys Web Services(Workspace Web Edition). 
    Is there a way we can block certain IP(s) from accessing WWE. I know there is an option for DoS(denial-of-service) in WWE, but this does not actually block an IP from accessing the application, it just limits the number to connections allowed from this IP(s).

    Could find any setting in the WWE application.yaml configuration file or on the configurations options in the application object.
    Appreciate a response on this please?

    #ArchitectureandDesign

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    BR
    Kosheen

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  • 2.  RE: IP Blacklisting in WWE

    Posted 11-27-2020 07:20
    Why not do it on Firewall side to avoid any contact with your network? You could do it at OS level, or at network level.

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    Jorge Cornejo
    Individual Only Contact Account
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  • 3.  RE: IP Blacklisting in WWE

    Posted 11-30-2020 00:03
    Thanks Jorge,

    Appreciate your response.

    That is the eventual plan, or block it at Amazon security group level as we are moving our WWE solution to AWS.
    I was just wondering if there is any simpler option to do it at Application level itself.

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    Kosheen K
    Cognizant Technology Solutions
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