Genesys Multicloud CX on-premises (formerly Engage on-premises)

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SSG High Availability

  • 1.  SSG High Availability

    Posted 05-14-2021 09:04
    Hi,

    has anybody implemented SSG ( Supplementary Services Gateway ) in High Availiability  ( Redundancy -> Pri+bkp ) solution ?
    I don't mean separate and independent of each other two SSG instances ?

    Regards Piotr

    #ArchitectureandDesign

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    Piotr Gordon
    codelab.eu Poland
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  • 2.  RE: SSG High Availability

    Posted 05-17-2021 09:46
    Just following your thread.

    I currently have SSGs deployed with a load balancer in front of it, which doesn't match your request.  So I'm just being curious.

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    Tony Morrow
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  • 3.  RE: SSG High Availability

    Posted 05-17-2021 11:19

    Hi Tony,

    yes, I also thought using LB but according to Genesys' Feedback - it's not recommended solution.

    So I'm considering a shell script that will be verifying continuously the statuses of both SSG instances but the trigger applic. will also have to be developed und updated - so it's a bit weak solution.



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    Piotr Gordon
    codelab.eu Poland
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  • 4.  RE: SSG High Availability

    Posted 05-17-2021 14:00
    I'm not sure why Genesys would say that.  I'll have to review the documentation again.  However, I don't use any of the Callback features, etc.  Just for our IVR and Virtual Hold use SSG to make out-dial calls.  So this may depend on which SSG features you're using.

    Just fetch the root page and look for a '200 OK' response.



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    Tony Morrow
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  • 5.  RE: SSG High Availability

    Posted 05-18-2021 03:41
    Hi,

    We use also for standard 'IVR outbound' calls with VXML application in RM-MCP and the requirements is to implement some HA.
    What kind of LB do you use ?  I assume it's stable solution.

    #SSG​​

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    Piotr Gordon
    codelab.eu Poland
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  • 6.  RE: SSG High Availability

    Posted 05-19-2021 09:13
    Have you considered using the OutboundIVR_SSG.xml to list your SSG's to access for outbound calls?



    #SSG



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    Levester Best
    Voxai Solutions Inc.
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  • 7.  RE: SSG High Availability

    Posted 05-19-2021 09:56
    Hi Levester,

    No I've not, I don't know the OutboundIVR_SSG.xml file and could not find in SSG package.
    What exactly do you mean by this OutboundIVR_SSG.xml ?

    #SSG


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    Piotr Gordon
    codelab.eu Poland
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