Can anyone help in implementing the logic how I can use Schedule type parameter in GAX to check for open hours depending on the dynamic day wise in the Composer Workflow?

I created one Schedule type parameter in GAX and fetched its value in Composer Workflow. But after that not able to implement how to check for open hours scenario.

Schedule type parameter in GAX:
[open_hours]
pattern1=W//1/08:00-20:00
pattern2=W//2/08:00-20:00
pattern3=W//3/08:00-20:00
pattern4=W//4/08:00-20:00
pattern5=W//5/08:00-20:00
pattern6=W//6/

Please let me know how to do check for the same.
 #Routing  #Composer




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#Routing(ACD/IVR)

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Ashish Sinha
Infosys Limited
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We still use the old stat days for business hours management, but I have liked the looks of using Schedule in GAX from an ease of configuration.  However, my understanding is that Composer doesn't support this type natively: https://docs.genesys.com/Documentation/Composer/8.1.5/Help/OPMCommonBlock

• OPM Complex parameters like Schedule and Custom List types are not supported by GVP 8.1.6 and also not supported in Composer 8.1.3+.

So I think you'd need to build your own custom function to parse the information.

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Jason McLennan
Commonwealth Bank of Australia
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Original Message:
Sent: 07-16-2020 04:52
From: Ashish Sinha
Subject: Composer Workflow

Can anyone help in implementing the logic how I can use Schedule type parameter in GAX to check for open hours depending on the dynamic day wise in the Composer Workflow?

I created one Schedule type parameter in GAX and fetched its value in Composer Workflow. But after that not able to implement how to check for open hours scenario.

Schedule type parameter in GAX:
[open_hours]
pattern1=W//1/08:00-20:00
pattern2=W//2/08:00-20:00
pattern3=W//3/08:00-20:00
pattern4=W//4/08:00-20:00
pattern5=W//5/08:00-20:00
pattern6=W//6/

Please let me know how to do check for the same.
 #Routing  #Composer




​​​​​​​​
#Routing(ACD/IVR)

------------------------------
Ashish Sinha
Infosys Limited
------------------------------