Can anyone help in implementing the logic how I can use Schedule type parameter in GAX to check for open hours depending on the dynamic day wise in the Composer Workflow?
I created one Schedule type parameter in GAX and fetched its value in Composer Workflow. But after that not able to implement how to check for open hours scenario.
Schedule type parameter in GAX:[open_hours]
pattern1=W//1/08:00-20:00
pattern2=W//2/08:00-20:00
pattern3=W//3/08:00-20:00
pattern4=W//4/08:00-20:00
pattern5=W//5/08:00-20:00
pattern6=W//6/
Please let me know how to do check for the same.
#Routing #Composer
#Routing(ACD/IVR)------------------------------
Ashish Sinha
Infosys Limited
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