Genesys Engage on-premises

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  • 1.  Quick Filtering Question

    Posted 09-20-2021 15:31

    Trying to create a filter for Pulse that will show ONLY agents within an Agent Group who are in LoggedOut State. Kind of an odd request but we have a group that would like to see one widget with only LoggedIn agents and their stats (That gets handled by checking the 'Filter Out LoggedOut Agents' option in the Widget Template) and another widget with only LoggedOut agents so they can view agent stats for both groups at a glance rather than using the column filters.

    I have tried:

    CurAgentState=LoggedOut
    CurrentAgentState=LoggedOut
    CurAgtStatus=LoggedOut
    CurrentAgentExtendedtStatus=LoggedOut
    ExtendedCurrentStatus=LoggedOut

    Even tried some PairExists combinations with no luck. I either get an N/A or an ERROR

    Any guidance would be greatly appreciated.


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    Eric Muldoon
    J.B. Hunt Transport Services, Inc.
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