Hi all,

is there a way to change the order in which calling list fields are displayed in Record Information view?
From WDe logs it seems that the default order is by DBID ascending, so the fields created first are displayed first in the view.
Can we change the order sorting differently? Or do we need to delete and recreate the fields (and therefore format, table access and so on...that would be a pain :-D)?

Thanks for your help!

Regards
Giovanni
#Omni-ChannelDesktop/UserInterface
#Outbound

------------------------------
Giovanni Laino
Lutech S.p.A.
------------------------------

You need to set the outbound.fields.order option in the interaction-workspace section on the calling list.  Documented here

Option	Valid Values	Default Value	Description
outbound.fields.order	A comma-separated list of Outbound fields, identified by the value of the key send_attribute that is configured in section OCServer or default in the annex of the Field object.	""	Defines the order in which the outbound fields are sorted in the outbound data area. The fields that are not listed in this option are listed after the sorted fields, retaining their default sorting as specified by OCS.

------------------------------
Jason Mclennan
Commonwealth Bank of Australia
------------------------------

Original Message:
Sent: 06-27-2019 05:18
From: Giovanni Laino
Subject: Sorting order for fields in Record Information view

Hi all,

is there a way to change the order in which calling list fields are displayed in Record Information view?
From WDe logs it seems that the default order is by DBID ascending, so the fields created first are displayed first in the view.
Can we change the order sorting differently? Or do we need to delete and recreate the fields (and therefore format, table access and so on...that would be a pain :-D)?

Thanks for your help!

Regards
Giovanni
#Omni-ChannelDesktop/UserInterface
#Outbound

------------------------------
Giovanni Laino
Lutech S.p.A.
------------------------------

Thanks Jason,

that worked perfectly!

------------------------------
Giovanni Laino
Lutech S.p.A.
------------------------------

Original Message:
Sent: 07-08-2019 02:14
From: Jason Mclennan
Subject: Sorting order for fields in Record Information view

You need to set the outbound.fields.order option in the interaction-workspace section on the calling list.  Documented here

Option	Valid Values	Default Value	Description
outbound.fields.order	A comma-separated list of Outbound fields, identified by the value of the key send_attribute that is configured in section OCServer or default in the annex of the Field object.	""	Defines the order in which the outbound fields are sorted in the outbound data area. The fields that are not listed in this option are listed after the sorted fields, retaining their default sorting as specified by OCS.

------------------------------
Jason Mclennan
Commonwealth Bank of Australia

Original Message:
Sent: 06-27-2019 05:18
From: Giovanni Laino
Subject: Sorting order for fields in Record Information view

Hi all,

is there a way to change the order in which calling list fields are displayed in Record Information view?
From WDe logs it seems that the default order is by DBID ascending, so the fields created first are displayed first in the view.
Can we change the order sorting differently? Or do we need to delete and recreate the fields (and therefore format, table access and so on...that would be a pain :-D)?

Thanks for your help!

Regards
Giovanni
#Omni-ChannelDesktop/UserInterface
#Outbound

------------------------------
Giovanni Laino
Lutech S.p.A.
------------------------------