Thank you, Jorge and my apologies for the delay in answer, I will do what you recommend. I guess the way we have it set up its odd, what I don't get there is a section for Queues we can drop down to see the list of queues, that, of course, carries all the interactions pending to work. I asked my Admins if the same can be set up with the Reps section but instead is a list of queues it will be the team's Name with the drop-down list of all the members under it.
for example, currently, we have a section called Premier Emails when you dropdown or open it open a list of the queues and we can see the emails that each queue has at the moment.
I apologize if my previous request was confusing I tend to do that :)
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Reynaldo Ortiz
Waste Management National Services
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Original Message:
Sent: 12-12-2019 12:36
From: Jorge Cornejo
Subject: My Team Workbin
Like a filter? Not at WDE side unfortunately... You would have to develop a custom Plug-in for that. Yet... Doesn't make much sense to have all of them... Yet, it is interesting request. Maybe also open a FR to support.
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Jorge Cornejo
VS Telecom LTDA.
Original Message:
Sent: 11-04-2019 20:55
From: Reynaldo Ortiz
Subject: My Team Workbin
Hi, I am not the full Admin on IW at my office if that makes any sense; however, I do run it, and I was wondering "My Team Workbin" currently allows the Supervisor to see their Reps if I only give them access to their Agent Group. However, since their functions overlap from each other, they need to see all Reps from other teams. Is there a way to create the My Team Workbin to see the Agent Group and one able to drop down to see the list of Reps, instead of having the whole call center under one file and the Supervisors have to go up and down looking for their Reps. Similar to the Interaction Queue.
#Unsure/Other
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Reynaldo Ortiz
Waste Management National Services
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