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Hi Diego,Migrating the Framework from 8.1 to later 8.5 versions may have several implications, especially depending on your installation. Typically, I would assume you are going from a single-tenant deployment (where you had Resources as your Tenant) to a multi-tenant deployment (where you have, by default, the Environment tenant), which requires some special procedures to make it work, including the conversion of Config DB from Single-Tenant format to Multi-Tenant format, as described in the documentation website:
https://docs.genesys.com/Documentation/FR/Current/FRMG/WelcomeThe problem's resolution could be as simple as adding the correct Tenant to your T-Server, Stat Server and URS applications, or it could be much more complex, which means that a deeper log analysis would be required.Since you are experiencing problems with Call Routing, which is something critical, I would highly encourage you to open a Support Ticket with Genesys Care and provide all relevant information to allow them to help you with this migration process.Regards,
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