Workforce Engagement Management

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  • 1.  how to change base forecast for published schedule

    Posted 11-24-2020 07:28
    No replies, thread closed.
    Hi

    I need to link a new forecast to an existing schedule. Is there a way to do that?
    Scaling existing forecast is not an option, as the intra-day pattern for the whole week has completely changed and it will be too time consuming to change each 15 min interval for every planning group. 

    many thanks,


    #ForecastingandScheduling/Decisions

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    Dorota Tual
    Utility Warehouse
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  • 2.  RE: how to change base forecast for published schedule

    GENESYS
    Posted 12-03-2020 14:34
    No replies, thread closed.
    We do not yet have this as a feature. I have added the following idea to Ideas Lab to capture this to garner feedback/votes: https://genesyscloud.ideas.aha.io/ideas/CLWFO-I-447

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    Jay Langsford
    Senior Director, Workforce Optimization Engineering
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    Original Message


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