Workforce Engagement Management

 View Only
Discussion Thread View

Genesys Cloud release notes for April 13th, 2022

  Thread closed by the administrator, not accepting new replies.
  • 1.  Genesys Cloud release notes for April 13th, 2022

    GENESYS
    Posted 04-13-2022 11:03
    No replies, thread closed.

    Contact center

    Additional learning and coaching permissions for supervisor and administrator roles

    Genesys Cloud added learning and coaching permissions to the supervisor, quality administrator, and performance administrator roles. The added permissions increase the capacity of these roles, enabling supervisors and administrators to contribute to employee development wherever needed. Supervisors and quality administrators now have all current and future learning assignment capabilities. Performance administrators now have all current and future coaching capabilities, with full Admin rights across all coaching and learning. For more information, see About development and feedback modules and About coaching. This feature requires one of the following subscriptions: Genesys Cloud User 3, Genesys Cloud User 1 WEM Upgrade II, or Genesys Cloud User 2 WEM Upgrade I.

    Deprecations

    Website visitor count API change

    On June 15, 2022, Genesys Cloud will replace the API that Predictive Engagement uses to track visits to customer websites. Due to this change, the sessionCount variable replaces the visitCount variable. For more information, see Deprecation: Website visitor count API change. This feature requires one of the following subscriptions: Genesys Cloud User 2, Genesys Cloud User 3, or Genesys Cloud User 1 Digital Upgrade II.


    #Genesys Cloud CX

    ------------------------------
    Tracy
    Genesys
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources