Hi,
My client needs to load email forecasts, but they will be loaded throughout the day, not during platform hours (since the client can send an email at any time) so in the planning it will request people outside of working hours, and each interval of each planning group will have to be modified. How do we modify all the intervals of the planned days if there is a limit of 51 modifications per Management Units? The same thing happens for the whatsapp forecast.
My client has 6 Businesss Units with 18 Management Units.
Is there any other way to do it?
Regards
#Genesys Cloud CX
#Forecasting#Scheduling
#WorkforceManagement#Other/Not Sure
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Yolanda Valles
Navarra Tecnología del Software SL
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