Workforce Engagement Management

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New BETA- Adherence Notification permissions

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  • 1.  New BETA- Adherence Notification permissions

    GENESYS
    Posted 12-08-2021 07:59
    No replies, thread closed.
    Hi, 

    today we have launched a new BETA for Adherence Notification permissions. 

    Having listened to users that don't want to push Adherence Notifications to employees we are introducing a new specific permission for these messages:

    Workforce Management > Agent Adherence > Notify (wfm:agentAdherence:notify)
    will be used to receive adherence notifications, this replaces the reliance on:
    Workforce Management > Agent Schedule > View (wfm:agentSchedule:view)

    If you would like to be part of the short BETA testing before we bring this to full release in the new year, please drop me a message below. 



    #Performance Management
    #Workforce Engagement Management
    #WorkforceManagement

    ------------------------------
    Paul Wood
    Genesys - WFM Product Manager
    ------------------------------


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