Hi,
today we have launched a new BETA for Adherence Notification permissions.
Having listened to users that don't want to push Adherence Notifications to employees we are introducing a new specific permission for these messages:
Workforce Management > Agent Adherence > Notify (wfm:agentAdherence:notify)will be used to receive adherence notifications, this replaces the reliance on:Workforce Management > Agent Schedule > View (wfm:agentSchedule:view)
If you would like to be part of the short BETA testing before we bring this to full release in the new year, please drop me a message below.
#Performance Management
#Workforce Engagement Management
#WorkforceManagement------------------------------
Paul Wood
Genesys - WFM Product Manager
------------------------------