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Voice transcription enhancements – Support Transcription of Recordings for On-premise Edge

  • 1.  Voice transcription enhancements – Support Transcription of Recordings for On-premise Edge

    GENESYS
    Posted 02-17-2021 13:02

    ​Hello, Community members.

    Today we're happy to share our enhancements for the speech and text analytics capability! This enhancement will be bringing support for Voice Transcription to on-premise Edge 

    This enhancement will support voice transcription for BYOC Premises solution,  with the recordings that have occurred on-premise be transcribed post-call.

    Key features:

    • Voice transcription for on-premise Edge

    Resources:

    For more information about voice transcription, see our Resource Center article.

    Genesys Cloud supported languages here.

    #SpeechandTextAnalytics

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    #Announcements
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    #SpeechandTextAnalytics


    #Genesys Cloud
    #InteractionAnalytics
    #QualityManagement
    #Recording
    #SpeechandTextAnalytics
    #WorkforceManagement

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    natalia abad
    Genesys - Employees
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