Hello, Community members.
Today we're happy to share our enhancements for the speech and text analytics capability! This enhancement will be bringing support for Voice Transcription to on-premise Edge
This enhancement will support voice transcription for BYOC Premises solution, with the recordings that have occurred on-premise be transcribed post-call.
Key features:
- Voice transcription for on-premise Edge
Resources:
For more information about voice transcription, see our Resource Center article.
Genesys Cloud supported languages here.
#SpeechandTextAnalytics
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#Announcements
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#SpeechandTextAnalytics
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#Interaction Analytics
#QualityManagement#Interaction/ScreenRecording#SpeechandTextAnalytics#WorkforceManagement------------------------------
natalia abad
Genesys - Employees
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