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Voice transcription enhancements – Support Transcription of Recordings for On-premise Edge

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  • 1.  Voice transcription enhancements – Support Transcription of Recordings for On-premise Edge

    GENESYS
    Posted 02-17-2021 13:02
    No replies, thread closed.

    ​Hello, Community members.​

    Today we're happy to share our enhancements for the speech and text analytics capability! This enhancement will be bringing support for Voice Transcription to on-premise Edge ​

    This enhancement will support voice transcription for BYOC Premises solution,  with the recordings that have occurred on-premise be transcribed post-call.​

    Key features:​

    • Voice transcription for on-premise Edge​

    Resources:​

    ​For more information about voice transcription, see our Resource Center article.​

    Genesys Cloud supported languages here.​

    ​

    #SpeechandTextAnalytics​

    -------------------------------​
    #Announcements​
    ------------------------------​
    #SpeechandTextAnalytics


    #Genesys Cloud
    #Interaction Analytics
    #QualityManagement
    #Interaction/ScreenRecording
    #SpeechandTextAnalytics
    #WorkforceManagement

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    natalia abad
    Genesys - Employees
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