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Welcome to the Genesys Gamification Event Series! START HERE!

  • 1.  Welcome to the Genesys Gamification Event Series! START HERE!

    GENESYS
    Posted 09-16-2020 14:05
    Edited by Marcela Areiza 7 hours ago

    Community members and friends!

    Welcome to the Genesys Gamification Event Series!

    We're excited to start this event, get the opportunity to interact with all of you and share our excitement over Genesys' gamification capabilities.

     

    If you're not familiar with the Genesys Gamification Event Series yet, we recommend you take a quick look at our event overview page to find out what these next few weeks have in store for us. You can also check out our Genesys Gamification Event Series tab on the helpful links panel on your right to get easy access to all our upcoming events and published content.

    Get Started

    To start off, we recommend you check out our on-demand webinar, Game On: Engage your at-home workforce.

    Ready to dive deep into Gamification?

    Check out our instructional videos:

    Join the Conversation

    We've set up a series of discussions posts related to each of the topics.

    However, feel free to create your own discussion post by clicking the "Start a Discussion" button on the Community homepage.

    Make sure to use the tag #GenesysGamificationEventSeries so our moderators can quickly find your post and answer.

    Ask Our Experts Directly

    As part of the event, we will be holding live Zoom "Office Hours" during the week of September 21st through the 25th. Come join us and learn more from our expert team of Genesys professionals; learn best practices and helpful tips for making the most out of your nGAGEMENT add-on and leveraging gamification to build the best contact center workforce.

    Join us if you're in the Americas by registering for each session here:

    • Schedules & nGAGEMENT Setup - September 21st @ 10AM Eastern Time 
    • Powering the Agent Experience - September 22nd @ 10AM Eastern Time - REGISTER HERE
    • Leaderboards and Challenges - September 23rd @ 10AM Eastern Time - REGISTER HERE
    • KPIs and Sparks - September 24th @ 10AM Eastern Time - REGISTER HERE
    • Quizzes & Contests - September 25th @ 10AM Eastern Time - REGISTER HERE


    OUR AUSTRALIA AND PACIFIC SESSIONS ARE ON HOLD! CHECK BACK FOR NEW DATES SOON!
    Join us if you're in the Australia or the Pacific region by registering for each session here:

    • Schedules & nGAGEMENT Setup - September 21st @ 10AM NSW
    • Powering the Agent Experience - September 22nd @ 10AM NSW
    • Leaderboards and Challenges - September 23rd @ 10AM NSW
    • KPIs and Sparks - September 24th @ 10AM NSW 
    • Quizzes & Contests - September 25th @ 10AM NSW

    Keep in mind, we will be giving you special codes that you can submit to the GCAP WEM channel's challenges to redeem GCAP points. So make sure to stop by!

    Speaking of which,

    Start Earning Points Now

    Don't miss out on the GCAP Gamification Contest! Doing things like posting on our discussion posts, joining the live Zoom "Office Hours" and earning badges on nGAGEMENT can translate to points over on the Genesys Customer Advocacy Program! Check out our WEM GCAP channel to discover the 16 available challenges for this event.

    We're excited to interact with you and hope you enjoy and learn a lot about gamification in these upcoming weeks!

     

    But first, let us know if you've checked out our webinar and what were your key takeaways by commenting below​
    #ForecastingandScheduling/Decisions
    #Gamification

    ------------------------------
    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees
    ------------------------------


  • 2.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    GCAP Member
    Posted 09-18-2020 15:47
    Way to go on the effort to put all this together!

    ------------------------------
    Harley Breth
    Philadelphia Church of God Inc
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  • 3.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    GENESYS
    Posted 09-21-2020 12:13
    Thanks so much, @Harley Breth! We hope you find the content and the discussions informative 😊​

    ------------------------------
    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees
    ------------------------------



  • 4.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    Posted 09-21-2020 14:13
    Hi,

    How can customers take advantage of the 60 day free trial and 90 minute workshop? Who do we contact to start that?

    Also, the REGISTER NOW links are not working for me (For example - Powering the Agent Experience:  https://community.genesys.com/digestviewer29/%20https://genesys.zoom.us/meeting/register/tJArdO-vqzwrGtz6e-5rsUE4ckWvV961CKjT)

    Thanks!



    ------------------------------
    Dan Fontaine
    Altivon
    ------------------------------



  • 5.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    GENESYS
    Posted 09-21-2020 15:09
    Hi @Dan Fontaine,
    Thanks for letting me know about the links! I've fixed them so they should be working now. If not, you can also find the registration links in our Helpful Links panel on the right in the Community homepage, under "Gamification Event Series":

    As for your first question, customers can register for the 60-day trial here (which automatically includes the 90-minute workshop).
    If you need additional information, though,  we suggest you contact your channel manager. 😊


    ------------------------------
    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees
    ------------------------------



  • 6.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    GCAP Member
    Posted 09-23-2020 03:06
    Hi Marcella... getting the priorities sorted, just getting into the instructional videos first. Well done on the content here :-) then come the  questions eh

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    Matt Calton
    Grove & Dean Ltd
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  • 7.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    GENESYS
    Posted 09-23-2020 12:36
    Hi Matt!
    Yes, we've set up our content to be consumable in whatever order, but our recommended learning path is:

    KICKOFF
    Game On: Engage your at-home workforce
    On-Demand Webinar

     

    DAY 1

    Schedules & nGAGEMENT

    1. Watch the Video
    2. Join the conversation on Community
    3. Attend the live Zoom Office Hours

    DAY 2

    Powering the Agent Experience

    1. Watch the Video
    2. Join the conversation on Community
    3. Attend the live Zoom Office Hours

    DAY 3

    Leaderboards & Challenges

    1. Watch the Video
    2. Join the conversation on Community
    3. Attend the live Zoom Office Hours

    DAY 4

    KPIs & Sparks

    1. Watch the Video
    2. Join the conversation on Community
    3. Attend the live Zoom Office Hours

    DAY 5

    Quizzes & Contests

    1. Watch the Video
    2. Join the conversation on Community
    3. Attend the live Zoom Office Hours
     
    CLOSE
    Realizing the ROI of your Gamification Solution
    Live Zoom Office Hours Session

    I hope this helps guide your journey.
    Please let us know if you have questions.

    ------------------------------
    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees
    ------------------------------



  • 8.  RE: Welcome to the Genesys Gamification Event Series! START HERE!

    Posted 09-26-2020 08:58
    Very nice! Looking forward to getting to know nGagement through the sessions.

    ------------------------------
    Vernon Van Dam
    Technical Consultant
    NTT Australia Pty Ltd.
    ------------------------------