Is it possible to get the year to date (YTD) historical adherence for a management unit?  I know you have the option to run the historical adherence for a day, week, month and custom date range.  I am being told that we were able to previously run the custom date range for YTD stats, but now when we run it we are limited to a 30 day window. Was this recently changed, or were we never able to run the custom date range for a period larger than 30 days?  

I did find out that we were not able to see the YTD previously so I crossed that out of my original post.  Does anyone know of a way to get the YTD data out of Genesys?  If it is not possible at this time, is it on the road map?  

Thanks!
#Genesys Cloud CX
#Performance Management
#Scheduling
#Workforce Engagement Management
#WorkforceManagement

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Hi Jason, 

at the moment you can only retrieve 31 days of data at a time. We are looking at expanding this as part of the general performance improvements of the Adherence Service.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
------------------------------

Original Message:
Sent: 05-09-2022 10:25
From: Jason Lorden
Subject: Year to Date Historical Adherence?

Is it possible to get the year to date (YTD) historical adherence for a management unit?  I know you have the option to run the historical adherence for a day, week, month and custom date range.  I am being told that we were able to previously run the custom date range for YTD stats, but now when we run it we are limited to a 30 day window. Was this recently changed, or were we never able to run the custom date range for a period larger than 30 days? 

I did find out that we were not able to see the YTD previously so I crossed that out of my original post.  Does anyone know of a way to get the YTD data out of Genesys?  If it is not possible at this time, is it on the road map?

Thanks!
#Genesys Cloud CX
#Performance Management
#Scheduling
#Workforce Engagement Management
#WorkforceManagement

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Thanks for the update Paul!

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------

Original Message:
Sent: 05-10-2022 07:04
From: Paul Wood
Subject: Year to Date Historical Adherence?

Hi Jason, 

at the moment you can only retrieve 31 days of data at a time. We are looking at expanding this as part of the general performance improvements of the Adherence Service.

------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management

Original Message:
Sent: 05-09-2022 10:25
From: Jason Lorden
Subject: Year to Date Historical Adherence?

Is it possible to get the year to date (YTD) historical adherence for a management unit?  I know you have the option to run the historical adherence for a day, week, month and custom date range.  I am being told that we were able to previously run the custom date range for YTD stats, but now when we run it we are limited to a 30 day window. Was this recently changed, or were we never able to run the custom date range for a period larger than 30 days? 

I did find out that we were not able to see the YTD previously so I crossed that out of my original post.  Does anyone know of a way to get the YTD data out of Genesys?  If it is not possible at this time, is it on the road map?

Thanks!
#Genesys Cloud CX
#Performance Management
#Scheduling
#Workforce Engagement Management
#WorkforceManagement

------------------------------
Jason Lorden
Independent Health Association, Inc.
------------------------------