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Genesys Cloud just released an important change to WEM Add On Subscription.
Are you a Genesys Cloud 1 or 2 customer and looking to try out Speech and Text Analytics, Gamification or Learning features within Genesys Cloud? If yes, these are now available as part of WEM Add On. Upgrade now!
Also, we have made a change in how billing is triggered for the WEM Add On. Organizations using the WEM Add On will be billed under the following two scenarios:
Visit Add-workforce-engagement-management-to-your-subscription/ article in the Resource Center for additional information about this change.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.