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Introducing Non-Voice Interaction Recording Downloads

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  • 1.  Introducing Non-Voice Interaction Recording Downloads

    GENESYS
    Posted 09-30-2020 10:14
    No replies, thread closed.


    Hello, Community members.

    We have released the feature in Genesys Cloud to enable the download of an individual non-voice interaction recordings.

    Introducing Non-Voice Interaction Recording Downloads

    With this feature, users with appropriate access rights (i.e. quality administrator, evaluator, or supervisor) can download an individual non-voice interaction recorded in Genesys Cloud in the specified format. If you are in a region where recording non-voice interactions is mandatory, you can download emails, chat, and message interactions to share with clients or regulatory authorities.

    Key features

    • Download an individual email interaction recorded in Genesys Cloud in EML format.
    • Download an individual chat or message interaction in a Zip file that contains an HTML file and a source folder.

    Message interaction download

    Chat interaction download

    Email interaction downloadResources

    For more information, check out our Release Notes in the Resource Center.


    #Interaction Analytics
    #QualityManagement
    #Interaction/ScreenRecording
    #SpeechandTextAnalytics

    ------------------------------
    Dilipkarthik J
    Genesys - Employees
    Sr. Product Manager
    WEM
    ------------------------------


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