Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

1. Would you want the whole table to be exported in a specific format? 
   • Until Genesys is able to do long term forecasting in the UI, I need the data in excel and I would want the data points to be shown in hours as a decimal.  I know currently with other reporting we have 2 options:
     • HH:MM:SS - This is not ideal when having to do calculations. 
     • Milliseconds - If we cannot get the data exported in hours as a decimal, this would be the next best option.  

2. Would you like to have just the category level aggregations exported?
   • For us I think the aggregates would be fine.  Having the option to get the detail would be a nice option in case there were problems/questions. 
3. Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 
   • As long as I have the ability to export the date range that I need (typically prior month), I don't care if I have to set it on the screen or if I have to select it as I am exporting the data.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

1. Would you want the whole table to be exported in a specific format? 
   • Until Genesys is able to do long term forecasting in the UI, I need the data in excel and I would want the data points to be shown in hours as a decimal.  I know currently with other reporting we have 2 options:
     • HH:MM:SS - This is not ideal when having to do calculations. 
     • Milliseconds - If we cannot get the data exported in hours as a decimal, this would be the next best option.  

2. Would you like to have just the category level aggregations exported?
   • For us I think the aggregates would be fine.  Having the option to get the detail would be a nice option in case there were problems/questions. 
3. Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 
   • As long as I have the ability to export the date range that I need (typically prior month), I don't care if I have to set it on the screen or if I have to select it as I am exporting the data.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

Hi Amber,
the APIs for reporting on Shrinkage are coming soon, May 11th, here is a link to the release information:
features coming soon

For the moment the only way to report on shrinkage is via the APIs, we are currently working on the design for the in the in-platform reporting and exporting of Shrinkage data.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.

Hi Amber,
the APIs for reporting on Shrinkage are coming soon, May 11th, here is a link to the release information:
features coming soon

For the moment the only way to report on shrinkage is via the APIs, we are currently working on the design for the in the in-platform reporting and exporting of Shrinkage data.

Hi,
the Adherence team are currently working on new shrinkage reporting functionality, reporting APIs are due for release next week, and we'd like your thoughts on exporting data from the Shrinkage report page we are now working on.

As part of the Shrinkage page, we are looking to provide a data table that contains the total time and overall percentage breakdown of the different shrinkage factors.
Something along the line of:


Knowing that this information will be helpful for fine-tuning capacity plans and external long term staffing models we'd like to know how you'd prefer to see the data made available for export?

Would you want the whole table to be exported in a specific format?
Would you like to have just the category level aggregations exported?
Would you like to specify the date range and data to be exported separately to what's being viewed on screen? 

This will be a brand new page and we'd love to hear your throughs so that we can make sure that meets as many needs as possible. Please add your thoughts or preference around the export options you'd like to see.