Hi.

I am wondering if anyone has come across this when integrating Genesys Cloud with Verint WFM?  When we initially tested this, the file names provided were the Genesys queue name, but when I have been setting this up today for a client, the format of the queue name is the unique Genesys identifier. I appreciate I can check which queue is which, but in the interest of making this easier for both myself and the customer going forward, it would be great to map in a more readable format.

I will post on the WEM community too.

#WFM, #ConfiguringWFM, #Mapping

Thanks, Heather 

Hi Heather,

It might be a good idea to post this question on the Genesys Cloud - Main community to reacher a wider audience outside the WEM world?

Hi.

I am wondering if anyone has come across this when integrating Genesys Cloud with Verint WFM?  When we initially tested this, the file names provided were the Genesys queue name, but when I have been setting this up today for a client, the format of the queue name is the unique Genesys identifier. I appreciate I can check which queue is which, but in the interest of making this easier for both myself and the customer going forward, it would be great to map in a more readable format.

I will post on the WEM community too.

#WFM, #ConfiguringWFM, #Mapping

Thanks, Heather