Hello,
We are just days away from our conversion to the Genesys platform and pretty excited about it!
One thing I swear I read / saw in the training materials is that an agent can submit a request to have a specific day for their regular day off and not use any of their PTO to cover it.
Example:
Agent has floating days off in their workplan
Agent wants one of their days off to be Wed 7/22 specifically
They do not want reduced paid hours for the week
They do not want to use any paid time off (PTO) to cover the day
I remember learning about the ability to do this, but i do not remember how to make it happen.
Can any of you point me in the right direction?
Thank you,
Jamie
#WorkforceManagement------------------------------
Jamie Hildebrand
JACK HENRY & ASSOCIATES, INC.
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