Hi
Genesys PureCloud has a limit of 50 forecast modifications. Has anyone else found that this is not enough?
We have a very robust forecasting process where our forecasts are done 1-2 years ahead, reviewed a quarter ahead, 5 weeks ahead (at the point of creating schedules) and a week ahead (forecast modified for schedules which have already been published). Our forecasts are done outside of Genesys (for various reasons including irregular marketing campaigns). We use Weighted Historical Index method to get the latest intra-day profile and then scale Genesys' daily forecast to our figures. We find that for bigger Business Units (with 5+ Planning Groups) the modification limit stops us from updating the latest forecasts: 5 planning groups x 6 daily modifications (we're open Mon-Sat) already requires 30 modifications, so we cannot do it twice.
Does anyone else have the same issue?
Thanks,
Dorota
#Forecasting/Decisions------------------------------
Dorota Tual
Utility Warehouse Limited
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